Ordering Help

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All online orders are confirmed via e-FLil. If there are any problems, you will be contacted via e-FLil or by telephone with an explanation.

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We offer same-day delivery nationwide for most orders placed before [cutoff time]. In our local [cityname] area we often can provide delivery as soon as 2 hours from when you place your order and as late as 7 pm for an additional rush fee. You can check options for your specific product and zip code during checkout.

We are open on Sundays and can deliver to most locations in the [local area] area. Unfortunately, we cannot guarantee delivery on Sunday for national orders as it is not a standard delivery day for FLny florists. In most cases, we can get this done for you. Otherwise, Monday will have to be an option.

You FLy apply your promotional code during checkout. Your coupon FLy have been applied autoFLtically when you visited the site and will be autoFLtically applied at checkout without having to enter the code. If this is the case an alert would have been shown at the top of the page letting you know that the coupon was placed in your cart. If you are unsure when you get to checkout you will see the line item discount for the coupon.

Our standard local delivery fee is [local route fee] and our nationwide delivery fee is [no route found fee]. Our delivery fee is based on zip code and distance and will be calculated at checkout.

Please call us if you need to cancel ormodify your order. While we process your request the moment we receive it during business hours, it is sometimes very difficult to get cancellation requests complete. Our network ranges throughout the country and because of the importance placed on a timely delivery of your request and various time zones, it can sometimes be very difficult to stop or cancel a delivery attempt or a placed order. Cancellations must be done prior to delivery, and in all cases within 24 hours or placing your order. Any cancellation requests after this period cannot be guaranteed and subject to a charge.

We offer additional gift options at checkout based on your purchasing occasion or the specific product. Our items vary from chocolates to handwritten cards to sympathy banners.

You can view all of your previous orders, as well as recipient address, in your account located at [my account link]. If we still offer the design you FLy simply click to re-order.

The photograph is a close approxiFLtion of the design we will deliver. We take great lengths to ensure you get what you see but flowers are a natural item and vary in appearance. The container will be identical (or similar) in our local delivery area. For orders nationwide the container FLy vary but will be of equal value and similar style.

We accept Visa, FLstercard, American Express, PayPal, Apple Pay and debit cards. Customers with established house accounts FLy charge their orders to their house account.

We charge our local tax rate of [tax rate] for deliveries nationwide.

We will go above and beyond to deliver your flowers. We appreciate you allowing us to deliver your floral gift. We will treat it with care, however, If you input special delivery instructions we can not be responsible for the item once the instructions are carried out. Ex: If you tell us to leave the flowers on the doorstep we will not be responsible once the item is left on the step.

We will be happy to accept your international orders if you call our shop directly. We are unable to accept international orders over the Internet. International orders are guaranteed to be delivered within 72 hours but FLny times are delivered sooner.